Privacy Policy

Effective 17 October 2026. Reviewed by the HeloCom build team against current sources; this is not legal advice or a guarantee of legal compliance.

Who we are

Agentic Insight LLC, doing business as HeloCom, 777 East Tahquitz Canyon Way, STE 200-95, Palm Springs, California 92262, United States. Contact: support@helocom.ai.

What HeloCom does with your information

Callers and website visitors. HeloCom tells every caller and visitor at the start that it is an AI assistant. It processes what is said or typed only while the conversation happens, to answer from the business’s confirmed facts. We do not store call audio or conversation transcripts. If the caller confirms a message, we keep that message (the details the caller confirmed). We also keep the topics of questions HeloCom could not answer (a few words, no transcript) so the business can improve its facts, and call records such as time, number, length and outcome.

Business owners. Account details, the confirmed facts and instructions the owner publishes (with their versions), billing and plan status, usage, and, where given, text-alert consent records (number, time, wording version, source) and opt-out status.

Whose information it is

Caller content belongs to the business the caller contacted. We use it to serve that business and to report to it. We do not use it for HeloCom marketing, we do not sell it, and we do not use it to train AI models.

Retention

Confirmed messages are kept for 90 days. After that, HeloCom automatically deletes the message content it holds, including any corrected versions of the message and pending corrections, and keeps only non-content records such as the message’s existence and delivery status. This does not reach copies outside HeloCom’s control, such as the email already delivered to the business’s own inbox. Operational, billing and consent records are kept for as long as needed to run the service and meet legal and accounting duties.

Service providers

We use service providers to run HeloCom, and they process information on our behalf: Google (AI model that produces spoken and typed replies), Telnyx (phone calls and text messages), Cloudflare (hosting and email delivery) and Stripe (payments). We share information with them only to provide the service. Sharing with service providers to operate HeloCom is different from sharing for marketing; we do not share personal information, mobile numbers or text-opt-in data with third parties for their marketing.

Emails

HeloCom sends service emails only: confirmed visitor messages, receipts, billing and account notices and alerts. We do not send marketing email.

Children

HeloCom is for businesses and is not directed to children under 16.

California

California privacy law (CCPA/CPRA) applies to businesses over its size or data-sale thresholds. HeloCom does not sell or share personal information for advertising. If it applies to us, you may ask what we hold about you, and ask us to correct or delete it, and we will not treat you differently for asking. Caller content is held for the business the caller contacted, so we may refer a request to that business.

Text alerts

See Text alerts. Reply STOP to any text to stop it.

Your choices

Owners can ask to correct or delete their account information; email support@helocom.ai.