Terms of Service

Effective 17 October 2026. Reviewed by the HeloCom build team against current sources; this is not legal advice or a guarantee of legal compliance.

The service

HeloCom provides an AI receptionist for a business’s website and, on Pro, its phone line. HeloCom answers from facts the business has confirmed, and takes messages. It does not book, quote or make commitments for the business. The business is responsible for the facts it publishes.

Plans and billing

Starter is $69 per month and Pro is $149 per month, plus sales tax where it applies. Pro includes a monthly allowance of phone minutes; the allowance and any charge for extra minutes will be stated before they apply. A 14-day Pro trial needs no card; service pauses at its end if no card is added. You can cancel at any time.

AI disclosure

HeloCom tells callers and visitors it is an AI assistant. The business must not tell HeloCom to say otherwise.

SMS terms (owner text alerts)

Program: HeloCom account notifications to the owner of a Pro account, about confirmed messages, unconfirmed calls, minute usage and busy lines. Enrollment is optional, by the owner’s own unticked checkbox on their signed-in owner page; consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and START to resume; reply HELP or contact support@helocom.ai or (760) 262-2345 for help. Carriers are not liable for delayed or undelivered messages. Text alerts are not active until our carrier registration is approved; email alerts continue regardless. See the Privacy Policy.

Limits

HeloCom may mishear or fail to answer. The service is provided as available; the business should call back promptly on messages. We may update these terms and will show the effective date above. Questions: support@helocom.ai.